After getting the dreaded blue screen errors on my computer, I spent 3 days on the phone with tech support in India. When they exhausted all of their ideas, I started to ask around hoping to find someone who knew what they were doing. Luckily, I was referred to Pandora Computer Service and I came in contact with Steve. He came over to the house(which alone is a wonderful service) and quickly determined it was the hard drive. He was able to retrieve all the info from the old hard drive and install it on the new computer that we had purchased. This was all done in a very timely manner by Steve while he answered all of my computer questions that I have been wanting to ask someone for a long time!! He is very knowledgeable and patient! My computer has never run better and I still have all my pictures and documents. I will definitely call on Pandora Computer Service again if there are any problems down the road and I would certainly recommend them to any of my friends. Thanks so much, Steve, for making things go so smoothly.